01Try before you pay
Signing in with Google, opening a composition and building a layer stack costs nothing. Credits are only metered once you start rendering, tracking or roto work on a paid plan, so you can judge the studio before subscribing.
Legal
Refund Policy
This policy explains when a payment to After Effects can be refunded and how to ask for one.
It applies to the monthly and yearly subscriptions sold on this site. Where local consumer law gives you stronger rights, that law applies.
Last updated: September 16, 2026
02Monthly subscriptions
A first monthly payment can be refunded in full when you ask within 7 days of the charge and the plan has consumed less than 10 percent of its render credits.
Renewal payments can be refunded when you ask within 3 days of the renewal, provided the new period has barely been used.
03Yearly subscriptions
A first yearly payment can be refunded in full when you ask within 14 days of the charge and the plan has consumed less than 10 percent of its credits.
After that window a yearly plan can be refunded pro rata for the unused whole months that remain, minus any discount that was granted for paying yearly, provided less than 10 percent of the credits have been consumed.
04Credits and consumed usage
Render credits are metered when a render, camera solve, roto propagation or heavy effect completes. Credits that have been consumed are not refundable.
Where a refund is granted, the credits for that billing period are removed at the same time.
05Failed renders and service problems
If a render fails because of a fault on our side, the credits for that job are returned to your balance. If the studio is unavailable for a prolonged period in a billing cycle, contact us and we will credit or refund the affected time.
Refunds are not given for a change of mind after the windows above, for unused time inside a period you chose not to use, or for output that did not match an expectation the studio never promised.
06Duplicate and unauthorised charges
Duplicate charges, charges made after a cancellation was confirmed, and charges you did not authorise are refunded in full once we have verified them. Report them within 60 days of the charge.
07How to request a refund
Write to support@aftereffects.lol from the email address on your account, or use the billing settings page after cancelling the plan. Include the invoice number and the reason for the request.
We answer refund requests within 3 business days. Approved refunds are returned to the original payment method; the time to appear depends on the card issuer, and is usually 5 to 10 business days.
08Chargebacks
Please contact us before opening a chargeback. A chargeback freezes the account while it is investigated, and access is restored once the dispute is resolved.